Shipping and Returns

Turnaround

 

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

 

Carriers

 

We use the following carriers to deliver our orders:

 

USPS

UPS

FedEx

 

Order Tracking

 

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

 

Shipping Rates

 

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to cancel your order at that time.

 

Back Orders

 

If an item is back ordered we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges

How To Return An Item

Orders may be exchanged for STORE CREDIT up to 7 days if they are unused and unworn with tags still attached. We will refund online orders within two days after receiving goods via mail if item is unsatisfactory. Email hello@theKNAPSACKstore.com to authorize a return. Please include your receipt and keep records of your tracking information.

 

  1. All returns must be authorized by KNAPSACK before shipping your item[s] back.
    Email hello@theKNAPSACKstore.com to authorize a return.

 

  1. Please send returns to:

 

KNAPSACK
Attn: Returns 
1927 Jessup Drive
Fort Collins, Colorado 80525

 

  1. Include in your package a signed letter stating the reason for your return and the original receipt.

 

Return Exceptions

 

Returns will be accepted if they are unused and unworn with tags still attached and there are no damages or stains.