FAQ


F A Q

Do you have a retail store?
Yes, we do! Come visit us at Jessup Farm Artisan Village in Fort Collins, Colorado.

Where are you located?
Our address is 1927 Jessup Drive. We are located north of Drake Road off of
Timberline Road. Turn right onto Blackbird Road and left onto Jessup Drive. KNAPSACK
is located at the east end of the Artisan Village, next to Bindle Coffee.

What are your hours of operation?
Monday to Saturday from 9 am to 5 pm, and Sunday from 9 am to 4 pm. Holiday times may vary.

May I host my event at KNAPSACK?
We are always open to bringing the community together through events at KNAPSACK.
Let's chat first via email at hello@theknapsackstore.com to see if it is a good fit.

Do you offer expedited shipping?
Yes, additional shipping fees may apply.

Do you ship internationally?
Certainly! Additional shipping fees may apply.

What is your return policy?

Orders may be exchanged for STORE CREDIT up to 7 days if they are unused and unworn with tags still attached. We will refund online orders within two days after receiving goods via mail if item is unsatisfactory. Email hello@theheydaystore.com to authorize a return. Please include your receipt and keep records of your tracking information.

All returns must be authorized by KNAPSACK before shipping your item[s] back.
Email hello@theknapsackstore.com to authorize a return.

Please include your receipt and keep records of your tracking information.

Please send returns to:
KNAPSACK
Attn: Returns
1927 Jessup Drive
Fort Collins, Colorado 80525


Upon receipt of your return, we will issue a credit as quickly as possible.
Credit may take up to ten days to process. Shipping + delivery charges are not
refundable.

Feel free to call with any questions at 970-682-2768.


Is my transaction secure?
Yes. We use web-standard SSL [Secure Sockets Layer] for processing transactions + we
do not store credit card information.

The product I want to order is out of stock—can you help me?
We do our best to keep products in stock. Please email or call us if there is a particular
product you are looking for.

Why are some products ‘in store only’?
Due to shipping and vendor agreements, some of our products are available for in store
purchase only. If there’s an item you see that is ‘in store only’ and you’d like to place on
hold for 24 hours, please call KNAPSACK at 970-682-2768. Additionally, if you can't make it in and you must have it, email us at hello@theknapsackstore.com, and we will
do our best to accommodate you.

Can I pick up my order?
You may. Please select "local pickup" at checkout.

What if I want a gift card for a specific amount?
Please drop us a line by phone or email to issue a gift card for a specific amount.

Do you charge sales tax on online orders?
We only charge sales tax on orders shipping within the state of Colorado. If your order is
shipping outside of Colorado, we do not charge state sales tax.

Do you offer design services?
Yes, we do. Please email Jennifer Little at hello@theknapsackstore.com to begin the
process + schedule a consultation. 

Can you tell me more about your custom furniture offerings?
Certainly. We have an overview of our collection online or visit our storefront for more
information. Custom orders take 4 to 8 weeks. Custom pieces will be delivered to your
home and arrangements are made upon ordering. Custom orders required a 50%
deposit, and all sales are final.

May I use your photos on my blog, website, or printed piece?
We’re flattered you’re asking. Photos for commercial or personal use require explicit,
written permission from KNAPSACK. Please email your intended usage + needs to
hello@theknapsackstore.com.

For additional questions, please email us at hello@theknapsackstore.com,
or give us a call during business hours MST at 970-682-2768.